During your next renewal, your web hosting and domain name packages will be migrated to our new system. Your web hosting will be migrating server, your domain name will be changing registrar and the way you are billed is being improved.

Our new system, Atelier Cloud, has been designed to maximise the efficiency of our hosting service for the benefit of our valued clients. Our new system introduces improved web hosting servers, a streamlined billing process and efficient integrated support for any of your website queries.

You will have access to our intelligent client portal, a one-stop-shop where you can...

  • Manage your hosting packages

  • Be in control of your own domains

  • Automated billing by credit/debit card with monthly payments now available

  • Manage your website support tickets and access our extensive knowledgebase

  • Stay up to date on server status and known issues

In an effort to ensure this process is seamless as possible, we will be creating an account on your behalf and migrating your hosting package to the new system free of charge. You will be issued with login details and invoiced to the primary email we have on file for you. You may also request additional contacts to be added to the account.

Existing web hosting packages will be grandfathered in at their current pricing and your latest invoice will give you the option to pay by card, however, if you would prefer to keep your current billing arrangement by bank transfer that can be arranged.

Please note, if your domain name is not registered with Atelier, your web server IP will need to be changed. We will give you at least 1 week's notice of the IP address and migration date.

If you have any questions or concerns at all, please contact us and we will be happy to assist.

Tuesday, February 21, 2017

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